top of page

Terms & Conditions

Customer Care

At moonrvr, we are committed to providing exceptional customer service. Our goal is to ensure that every customer has a smooth and enjoyable shopping experience.

​

1. Customer Support Availability

  • Our customer service team is available [Mon-Sat from 9:00 to 21:00].

  • You can reach us via moonrvr.co@gmail.com, moonrvr.sg on Instagram and Tiktok or our live chat function on this website.

​

2. Order Assistance

  • Customers can track orders using their order confirmation email if they opt for tracked shipping.

  • If you experience any issues with your order, please contact us within [Mon-Sat from 9:00 to 21:00] for assistance.

​

3. Echanges & Return Policy

​

4. Complaint Resolution

  • If you are dissatisfied with a product or service, we encourage you to reach out to us.

  • As your satisfaction is our priority, if you have any concerns, we will work with you to find the best resolution. We strive to resolve complaints fairly and promptly within 3 business days.

​

5. Loyalty & Rewards

  • We offer a loyalty program to reward our repeat customers.

  • Points are earned on purchases and can be redeemed for discounts or special offers.​

​

Privacy & Safety

We respect your privacy and are committed to protecting your personal information.

​

1. Data Collection and Usage

  • We collect necessary personal data (name, email, address, phone number, payment details) to fulfill orders and provide customer support.

  • Your data is only used for order processing, customer service, and marketing (if consented).

​

2. Data Protection Measures

  • We use industry-standard encryption and security protocols to safeguard your personal information.

  • Your payment information is processed through secure third-party payment gateways, ensuring safe transactions.

​

3. Third-Party Sharing

  • We do not sell, rent, or trade your personal information.

  • Data may be shared with trusted partners (e.g., shipping carriers, payment processors) strictly for service fulfillment.

​

4. Cookie & Tracking Policy

  • Our website uses cookies to enhance your browsing experience.

  • Users can adjust browser settings to manage or disable cookies.

​

5. Fraud Prevention & Security

  • We implement strict security measures to prevent fraud and unauthorized transactions.

  • Suspicious activities may be monitored and reported to law enforcement if necessary.

​

6. Customer Rights

  • Customers can access, correct, or delete their personal data by going to their [My Account] page!

​

7. Updates to Policy

  • We may update this Privacy & Safety Policy periodically.

  • Customers will be notified of significant changes via email or a website announcement.

​

For any privacy concerns or security-related questions, please contact us at moonrvr.co@gmail.com

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- PAYNOW

bottom of page