FAQ

A: If you have pressing inquiries about your order from Moon River, you can message us directly on our website using the chat button located at the bottom right of your browser. This method ensures a swift response from our customer service team. Alternatively, you can also reach out to us through our social media platforms, which are listed in the footnotes of our website. Our team is committed to providing exceptional service and will promptly address any of your concerns regarding our eco-chic fashion offerings.

At Moon River, we strive to ensure that our customers are completely satisfied with their purchases. Therefore, we offer hassle-free exchanges and returns under specific terms and conditions. You can find more detailed information on our [Shipping and Returns] page

A: At Moon River, we understand the importance of finding the perfect fit, especially when shopping for sustainable fashion online. To determine your size, please refer to our comprehensive [Size Guide] page. Here’s a quick overview of how to use it: 1. Measurements: Take accurate measurements of your bust, waist, and hips using a soft measuring tape. Make sure the tape is level and snug but not too tight. 2. Comparison: Compare your measurements with the size chart provided on our website. Each product may have different measurements, so always check the specific size chart for the item you're interested in. 3. Fit Notes: Pay attention to any fit notes or additional sizing information provided in the product description. This includes notes on fabric stretch, cut, or fit. 4. Consultation: If you’re still unsure, our customer service team is more than happy to assist you. Contact us via email or chat with your measurements, and we can recommend the best size for you. By following these steps, you can confidently select the right size and enjoy our stylish, eco-chic fashion. Happy shopping at Moon River!